Category: Masonry

Core Services

There are at least four purposes that should drive the development of core services for learners:

Services that help learners engage with the institution

• A website that welcomes visitors and learners, gives them a feel for institutional culture, and makes information and services easily accessible within a click or two
• Information such as education and training opportunities, course and program descriptions and availability, transfer arrangements, credential requirements, faculty and staff bios
• Student advocacy (human rights, complaints and disputes, policy and procedure review)
• Responsive administrative systems: admission, credit assessment, self-management of student information (enrolment, transcripts, progress toward credential) and other administrative transactions
• Financial aid and student awards assistance
• Orientation (to the institution, to online learning, to the program of choice)
• Bookstore (textbooks, learning materials)
• Help desk to assist with technical problems with institutional systems such as portals, e-mail and other communication systems, learning management systems, student information systems, administrative and financial systems

Needs of Online Learners

Unique demands of online learning

Online learners have some unique needs due to the nature of their mode of study, such as time management and self-directed learning. Reading quickly with good comprehension, communicating effectively in writing, taking initiative in communicating with peers, and working collaboratively online in small and large groups are essential skills in a virtual environment.

Early intervention

When online learners drop their studies, they do so early, usually at the very beginning of their first course, and not surprisingly, a learner who completes one online course successfully is much more likely to continue with their online studies. The critical nature of the first year experience has been recognized on campus with the development of support services specifically designed to meet this need.

Diversity

Online students are characterized by their diversity. Attracted by the accessibility of online study, these learners include many working adults as well as younger students who are combining online learning with classroom courses for great flexibility.  Prospective learners who have been away from formal study for a significant period likely need help with assessing academic preparedness. First Nations students may benefit from services that are responsive to their cultural needs and values. Younger students may need assistance with the developing skills such as time management.